FAQs

Are your supplements third-party tested?

Yes. All of our supplements are third-party tested for purity, potency, and safety. We believe in full transparency and only offer products we personally trust and use.

Where are your supplements made?

Our supplements are manufactured in the USA in FDA-registered, GMP-certified facilities to ensure the highest quality standards.

Do your products contain artificial ingredients or fillers?

No. We use clean, effective ingredients without unnecessary fillers, artificial colors, or preservatives. What’s on the label is exactly what you get.

Can I take multiple supplements together?

In most cases, yes — our formulas are designed to complement each other. However, we always recommend consulting with a healthcare professional before beginning any new supplement routine, especially if you have health conditions or take medications.

When will my order ship?

Orders typically ship within 2–3 business days. You’ll receive a confirmation email with tracking information as soon as your order is on its way.

Do you ship internationally?

Currently, we ship within the U.S. only. We’re working on expanding international shipping — stay tuned!

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us and we’ll make it right — whether that’s a refund or a replacement.

How should I store my supplements?

Store your supplements in a cool, dry place away from direct sunlight. Reseal containers tightly after use to maintain freshness.

Are your products vegan or allergen-free?

Some of our products are vegan and free from common allergens — check the individual product pages for specific dietary information.

 

How long will delivery take?

Standard shipping usually takes 3–7 business days within the U.S., depending on your location. Expedited shipping options are also available at checkout.

Can I change or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to make changes or cancel it. Contact us as soon as possible using the support center on our website.

How do I track my order?

You’ll receive a tracking link via email once your order ships. You can also log into your account to view tracking details.

What is your return policy?

We offer a 30-day return window for most items. Contact us as soon as possible using the support center on our website.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over $50. Check our Shipping Policy for more details.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and more. All payments are securely processed.

Is my information secure?

Yes. Our website uses secure SSL encryption, and all payment transactions are processed through trusted, PCI-compliant providers.

How can I contact customer service?

You can reach us directly through our contact form. This is the best way to get in touch with the Zivra team. Our team typically responds within 24 hours on business days.

Still have questions?

We’re here to help! Email us at [support email] or send us a message through our website.